Overview

Our return and refund policy is valid for 7 days from the date of your purchase. If more than 7 days have passed since your purchase, we cannot offer a full refund or exchange, but we can provide a replacement. To be eligible for a return, your item must be unused and in the same condition as when you received it, and it must be in its original packaging.

Certain types of products are exempt from being returned. We also do not accept returns for intimate or sanitary items, hazardous materials, or flammable liquids or gases.

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Order Cancellation by CoolPlus.sa

CoolPlus.sa reserves the right to cancel a customer’s order in the following circumstances:

• The payment process is not completed by the due date.
• Failure to provide the shipping company with accurate address details for delivery.
• Refusal or failure to accept delivery when contacted by the delivery company.

Order Cancellation by Buyer

You may cancel your order before it is shipped for any reason. In this case, you will be entitled to a full refund, including shipping costs. Please provide a reason for the cancellation to help us improve our service. If the order has already been shipped, cancellation is no longer possible.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and the credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again. Contact your credit card company as there may be a delay before the refund is officially posted. If the refund has still not been received, please contact your bank. Refund processing may take some time.

If you’ve checked all of the above and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund. Sale items are not refundable.

Partial Refunds

In certain situations, only partial refunds will be granted:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 7 days after delivery.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, please email us at [email protected] with your order details, and return the item to the address provided in the shipping receipt.

To be eligible for an exchange, the product must be unused and in its original condition, including all external and internal packaging. If the item is damaged upon arrival, we regret that we cannot process an exchange.

You have the right to exchange or return the product within 7 days from the delivery date. We may request photos of the product before processing the return or exchange.

Please note that the return shipping cost and any electronic payment fees will be deducted from the total refund amount.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be issued.

If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, and they will be notified of your return.

Shipping Returns

To return your product, please send it to the address provided in your shipping receipt. You are responsible for paying for your return shipping costs. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund if applicable. For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Need Help?

If you have any questions regarding refunds and returns, feel free to contact us at [email protected]